Making Big Tech Accountable In Kenya

The Council for Responsible Social Media is a multi-sectoral coalition of human rights activists who wish to secure a safe and equitable digital future for the African society by addressing digital harms from social media and emerging digital technologies. The Council does this by holding Big Tech accountable, challenging digital colonialism and marginalization, and advocating for local innovation that reflects African social, economic, and cultural values, informed by feminist tech principles.

Our Mission

We empower African communities to harness digital technologies safely and equitably by challenging the prevalence of digital harms, including gendered disinformation, digital colonialism, consumer scams, and threats to democracy. We do this by holding Big Tech accountable to the African users and demanding global standards of user protection and corporate responsibility across the continent.

What We Do

The Council for Responsible Social Media employs a multi-faceted approach to achieving its objectives, including policy advocacy, strategic partnerships, stakeholder capacity development, research-based evidence generation, strategic litigation, and other actions to create a safe and secure digital ecosystem for the African society.

Get Involved

In Africa, marginalized and vulnerable communities face heightened risks from unaccountable Big Tech. But together, we can create change. Join us in demanding a more responsible and accountable tech industry, one that prioritizes human rights and protects those most at risk. Your support is crucial to amplifying our voice and building a safer digital future for all.

Reports

Over the years we’ve reported on the state of Big Tech. The challenges that we’re facing today are not new to us. We’ve been in this dialogue for years as a champion of the people, working to make tech a safe place. Interested in partnering together on research? Reach out to us.

Big Tech Harms Disseminated

This study seeks to understand the public's opinion on mis/disinformation and hate speech as influenced by major social media platforms in Kenya, with the intent to identify opportunities for positive change.

Online Gender Disinformation

This report considers Gendered Disinformation as “the spread of deceptive or inaccurate information and images against women political leaders, journalists and female public figures" as fueled by misogyny and societal stereotypes.

Public Opinion Research on Mis/Disinformation

The study's main objective was to understand public opinion on mis/disinformation and hate speech the impact of social/digital media communications platforms in Kenya, and identify possible remedies.

Online Heath Scams for Sale: How Google, Facebook, YouTube and Instagram Allow Dangerous Heath Products to be Targeted at Kenyan Women and Make Money from it

Online Health Scams for Sale examines how major digital platforms, including Facebook, Instagram, Google and YouTube, enable the promotion, targeting and monetisation of unapproved and potentially dangerous health products aimed at Kenyan women. Focusing particularly on so-called “vaginal detox” products such as yoni pearls and steaming, the investigation documents how misleading health claims are circulated through advertisements, marketplace listings, influencer content and algorithmic recommendations, despite platform policies prohibiting harmful medical misinformation. The report identifies hundreds of posts targeting Kenyan consumers and instances where misleading content was monetised through advertising. The report argues that these practices expose significant gaps in platform accountability and consumer protection, particularly where online misinformation translates into real-world health risks. It calls for stronger regulation of digital platforms and online marketplaces, greater transparency and accountability for algorithms, improved and locally appropriate content moderation, stronger data protection, consumer education and greater collaboration between regulators, civil society, researchers and the media. Ultimately, the report makes the case that protecting Kenyan women from online health scams requires moving beyond platform self-regulation towards enforceable standards that place user safety and public health at the centre of the digital ecosystem.

The Role of Political Parties in Addressing Violence Against Women in Politics (VAWP) and Gendered Disinformation in Kenya

The Role of Political Parties in Addressing Violence Against Women in Politics (VAWP) and Gendered Disinformation in Kenya examines the persistent barriers facing women in political life, including psychological, sexual, physical, economic and digital violence, increasingly amplified by technology-facilitated abuse and gendered disinformation. The report highlights the central responsibility of political parties as gatekeepers of political participation, while identifying entrenched patriarchy, weak internal accountability mechanisms, limited resources and insufficient political will as key obstacles to effective action. Ahead of Kenya’s 2027 elections, it calls for stronger party policies and enforcement, survivor support, greater digital safety and resilience for women, improved accountability of technology platforms, and coordinated action by political parties, government, civil society and the media to create a safer and more inclusive political environment.

Resources

Organizations around the world are working to hold Big Tech accountable. We’re highlighting some of the resources that we’ve curated from other Partner organizations and institutes who are making progress in holding Big Tech accountable.

Risk to Minors Explored

Studies demonstrate that social media platforms can pose significant risks to minors through the systemic and algorithmic promotion of harmful content which includes targeted pro-suicide and eating disorder messaging.

Islamic State Networks on Facebook

Researchers at the Institute for Strategic Dialogue (ISD) led a two-year investigation into the online media ecosystem of al-Shabaab and the Islamic State in Africa in an effort to analyze the role of “independent news” outlets.

The Digital Services Act

The Digital Services Act is a legislative initiative which seeks to regulate online intermediaries and platforms such as marketplaces, social networks, content-sharing platforms, app stores, and online travel and accommodation platforms.

Upcoming Regional Consultations on Electoral and Digital Peacebuilding Towards the 2027 Elections

The Council for Responsible Social Media (CRSM), in collaboration with the Peace Actors Forum (PAF), will convene a series of regional consultations between September and December 2026 in Nyeri, Mombasa, Kisumu, Eldoret and Nakuru. The convenings will explore emerging electoral peacebuilding priorities within the different regions, with particular emphasis on digital peacebuilding, information integrity and the role of technology in conflict prevention and early response ahead of the 2027 General Election.

Why the regional consultations
Recent PAF deliberations have identified an increasingly complex electoral environment characterised by declining institutional trust, political polarisation, economic pressures, organised political violence and the growing influence of digital platforms in political mobilisation. Misinformation, disinformation, hate speech, online incitement, technology-facilitated violence and AI-enabled manipulation are increasingly intersecting with traditional drivers of electoral conflict. At the same time, peacebuilding interventions remain fragmented and often reactive, while risks and their drivers differ considerably across regions. The consultations will therefore take the conversation closer to communities, allowing national analysis to be tested against local realities and strengthening the connection between digital and community-based approaches to electoral peacebuilding.

Who will participate
The convenings will bring together a broad cross-section of actors within the national and local peace architecture. These will include civil society and community-based organisations, national, county and sub-county peace actors, women and youth organisations, organisations of persons with disabilities, faith and cultural leaders, political actors, electoral and governance institutions, security and justice-sector actors, media, private-sector representatives, digital practitioners and influencers, transport-sector and informal community networks, as well as formal and informal mediators. This inclusive approach recognises that electoral peace is shaped not only by traditional peace institutions, but also by actors who influence information, mobilisation, public opinion and community relations both online and offline.

What we hope to achieve
Each consultation will develop a clearer regional picture of emerging electoral and digital risks, identify existing capacities and gaps, and agree practical, context-specific interventions. Particular attention will be given to strengthening early warning and early response systems, including their ability to identify and respond to misinformation, hate speech and other digitally amplified risks; improving coordination and information-sharing among peace actors; and developing locally grounded approaches that combine trusted community networks with appropriate digital tools. The process is expected to culminate in regional priorities and action plans with clearer roles, responsibilities and areas for collaboration, which will collectively inform a more coordinated national approach to peaceful, inclusive and credible elections in 2027.

CRSM Joining Global Events this November

This month the Council for Responsible Social Media will participate in two global events- the International Civil Society Week in Thailand and the Copenhagen Conference on Information Integrity in Denmark. Learn more about each of these upcoming events below.

Past Event: CRSM joins global voices at International Civil Society Week, November 2025

The Council for Responsible Social Media (CRSM) is honored to be represented at the upcoming International Civil Society Week (ICSW) taking place from November 1 to 5, 2025, in Bangkok. This flagship global event unites civil society actors across the world to celebrate and strategize around crucial issues of democracy, rights, and inclusion. CRSM's participation underscores the importance of digital rights advocacy in today's interconnected world, especially within the African context where digital transformations are rapidly reshaping society.

Past Event: CRSM speaking at Copenhagen Conference, November 2025

The Council for Responsible Social Media (CRSM) will be proudly represented at the upcoming Copenhagen Conference on Information Integrity, taking place on November 11–12, 2025, at UN City in Copenhagen. This pivotal event, co-organized by the Danish Ministry of Foreign Affairs, the Digital Democracy Initiative, and International Media Support, focuses on building and scaling alternative platforms and solutions to counter disinformation and strengthen democratic resilience. CRSM's participation highlights its commitment to advancing digital integrity, safety, and security—key concerns as disinformation campaigns increasingly threaten public discourse globally and especially within Africa.

Past Event: CRSM attends the RightsCon Summit 2025

Taipei was the global stage for the future of human rights discourse during the RightsCon 2025. The Council for Responsible Social Media was there, joining a powerful coalition of international activists to champion dignity and freedom in our connected world. Hosted in a city renowned for its technological innovation and stunning landscape, the summit provided a crucial platform for shaping digital-age advocacy.

News: Kenya court finds Meta can be sued over moderator layoffs, September 2024

Kenya responds to Meta's move away from Content Moderators with a court case that aims to hold the major social media platform accountable.

Countering Digital Threats and Strengthening Peacebuilding in Kenya’s 2027 Electoral Context

'Kenya’s electoral contests have historically been highly charged, closely contested and politically polarised. As the country moves towards the 2027 General Election, these traditional pressures are now unfolding within a fast-moving and under-regulated digital environment where misinformation, disinformation, hate speech, coordinated online manipulation, incitement, harassment and algorithmically amplified political messaging can quickly move from online spaces into real-world tension. Social media platforms have become central to political communication, civic mobilisation and public debate, but they also present serious risks where digital harms are not identified, addressed or mitigated early enough.

In this context, the Council for Responsible Social Media, in collaboration with the Peace Actors Forum, will convene a meeting on 23 June in Nairobi bringing together peace actors, electoral stakeholders, civil society, media, technology actors and other relevant institutions to examine the digital threats likely to shape Kenya’s 2027 electoral environment. The objective is to begin early: to map emerging risks, identify vulnerable communities and platforms, strengthen early-warning and response mechanisms, and develop practical strategies for safeguarding electoral integrity, civic trust and peace. In a contested election cycle, digital preparedness cannot be treated as an afterthought; it must form part of the wider national effort to secure a peaceful, credible and responsible electoral process.'

Upcoming Regional Consultations on Electoral and Digital Peacebuilding Towards the 2027 Elections

The Council for Responsible Social Media (CRSM), in collaboration with the Peace Actors Forum (PAF), is rolling out a series of regional consultations between September and December 2026 in Nyeri, Mombasa, Kisumu, Eldoret and Nakuru. The convenings will focus on electoral peacebuilding ahead of the 2027 elections, with particular emphasis on digital peacebuilding, information integrity, early warning and response, and the development of practical, locally grounded regional action plans.

Feminist Tech Geopolitics: An interview with Leah Kimathi

Leah Kimathi is a driving force behind the Council for Responsible Social Media who seeks to hold Big Tech Accountable. Leah is a social researcher and activist with a deep interest in governing the state in Africa, elections, peace and security (DDR, SSR, TJ) and diversity and inclusion. Read on to learn more about Leah's experience and impact.

Upcoming Event; Digital Democracy Conversations; Copenhagen October 2026

The Council for Responsible Social Media will be represented at the Digital Democracy Conversations in Copenhagen in October 2026, contributing to discussions on the changing global digital democracy landscape, the challenges posed by emerging technologies, and the measures needed to strengthen democratic resilience. The Council will bring a Global South, and particularly African, perspective to the conversation, examining how these challenges manifest in different political and social contexts and what responses are needed as artificial intelligence increasingly shapes civic participation, information ecosystems and democratic governance.

Stay Connected

We want to hear from you! Reach out to share your personal story or to stay connected on our latest news & events. Have you experienced harm from Big Tech? Do you want to be part of the change? Let’s stay connected. Don’t worry, your data is safe with us. We won’t share or sell the contact information that you provide.

Reach out to us directly: [email protected]